Job Title: IT Support Specialist

Location: Evolve Online School (Remote/On-site as needed)

Job Type: Full-Time

Reports To: Executive Principal

 Job Summary:

Evolve Online School seeks a dynamic and skilled IT Support Specialist to join our technology team. This role is of utmost importance as it provides essential technical support to our students, parents, and teachers, ensuring a smooth and efficient experience with our online learning platform. The role also includes managing backend systems and overseeing the micromanufacturing setup, making it a diverse and exciting opportunity. The ideal candidate will be adept in managing Active Directory and our Learning Management System (Learner Management System) to ensure secure and efficient operations.

 Key Responsibilities:

Technical Support:

• Provide timely and effective technical support to students, parents, and teachers.
• Troubleshoot and resolve issues with applications on MS Windows and iPad devices.
• Assist with setting up and maintaining user accounts, passwords, and permissions within the school's systems.

Application Management:

• Manage the backend of the school's various online applications, ensuring they are up-to-date and functioning correctly.
• Monitor and maintain software used in the learning environment, including Learner Management System and other educational tools.

Micromanufacturing Setup:

• Manage and maintain micromanufacturing equipment, including the laser cutter, UV printer, and CNC router.
• Provide training and support to users of these devices, ensuring safe and effective operation.

System Administration:

• Administer and manage the school's Active Directory infrastructure.
• Oversee the Learning Management System, ensuring smooth operation and user accessibility.
• Implement security protocols to protect school data and manage access controls.

Collaboration:

• Work closely with the AIT Team and other departments to support school-wide technology initiatives.
• Provide training sessions for staff and students to improve their technical proficiency.
• Collaborate with external vendors and service providers to ensure the availability of necessary resources and support.

 Qualifications:

Education & Experience:

• Minimum of 2 years of experience in IT support or related roles.
• Experience with MS Windows, iOS (iPad), Active Directory, and Learning Management Systems (Learner Management System).
• Experience with micromanufacturing tools (laser cutters, UV printers, CNC routers) is highly desirable.

Technical Skills:

• Proficiency in troubleshooting and resolving technical issues on MS Windows and iPad devices.
• Strong knowledge of Active Directory and managing user accounts.
• Familiarity with backend management of online applications and Learner Management System platforms.
• Basic knowledge of micromanufacturing technologies and their software.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Strong organizational and multitasking abilities.
• Proactive problem-solver with a customer-service-oriented mindset.
• Ability to work independently and collaboratively in a remote team environment.

 Work Environment:

• Remote and on-site as required.
• Must be available for occasional evening or weekend support based on school needs.
• Flexible work hours may be necessary to support the diverse schedules of students, parents, and teachers.

Application Process:

Interested candidates should submit their resume, cover letter, and references. Please ensure that your application clearly demonstrates how your skills and experience align with the requirements of the role. Applications will be reviewed on a rolling basis until the position is filled. Shortlisted candidates will be contacted for further assessment, which may include interviews, technical tests, or reference checks.

Evolve Online School is deeply committed to fostering an inclusive and diverse work environment. We are an equal opportunity employer and encourage applications from all qualified individuals. We believe that diversity enriches our work, and we welcome candidates from all backgrounds.